Hotels are well versed in implementing hygiene and cleanliness standards in order to counter cross infection / infectious disease. We were doing this long before COVID-19!
In response to the COVID-19 pandemic, and prior to reopening, we have reviewed every part of our customer’s journey to determine existing protocols that need to change to achieve COVID-secure status (according to relevant national and industry guidelines), and we have taken the measures. We have trained our team so that they are aware of new methods of operating and have appointed a COVID-champion to ensure internal compliance.
We have prepared a one page infographic to give a feel for the revised customer experience. If you wish to see all of the ways we are working to protect you as well as any other persons who enter upon our premises, we are happy to share a copy of our risk assessment with you.
Check out our handy infographic summary! --->
But in summary:
If you are experiencing symptoms related to COVID-19 or have been in contact with a positive case, we urge you to refrain from traveling and coming to the hotel. Our flexible cancellation policy has been revised to a more lenient 48 hours in view of COVID-19.
Please refer to the current travel rules in place.
Guests with symptoms of illness will be asked to stay in their rooms and call a doctor via the reception desk. All local protocols in case of this scenario will be observed by the staff.
It depends on the terms under which you made your reservation, and when you made it. Please contact us if you booked with us directly, otherwise please contact the agent through whom you booked. Kindly note we will have to redirect you to your agent if you contact us regarding a booking that was not made directly with us.